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Looking to Return an item? Where’d you get it?

It was a gift. Can I return it?

In order to return a gift, you need to get the original purchase order # from the buyer, and include the buyer details. From there, pick where the person bought it,  submit for a return label and we will process the refund to the original buyer as their card is the one on file. 

Can I return an Engraved Bottle? My engraving is wrong.

Yes. As we aim to provide the highest customer support possible, we will refund you upon return of item. We repurpose them in-house and donate them to local organizations and NGO’s. 

If we messed up your engraving as mistakes can happen, email us for help.

I bought this after 90 days on Amazon, can I return it?

TheColdestWater believes in serving you the customer first. If for whatever reason you are not happy, we always have your back. Hit up our awesome customer support team here, as we are happy to help even after the 90 day threshold.

There is a suction issue, or noise coming from my bottle.

This is likely due to the small white valve that is on too tightly on your flip top lid. Try to loosen the valve (but do not take it out). This can be attempted in multiple ways.

  1. Shake bottle intensely or
  2. Use a pin or metal nail to poke it gently to create airflow between air valve and lid. When it is too tight,  it prevents air or whistle. 



No one responded to my issue in 48 hours.

We have staff working 24/7 around the clock. Sometimes tickets do not get seen, or sent in spam, triggered by the AI Robots of the web.

Anyways, if you don’t get a response in 48 hours, email us again and cc:  kim@thecoldestwater.com

We got your back. Just hang in there!



PRIORITY SUPPORT (within 1 hour)

If you don’t receive a response in 24 hours, submit again.

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Secondary support if no response after 48 hours:


24/7. Tickets are typically responded to in under 1 hour. Thanks for your patience.

Due to COVID, please allow for extra time in ticket responses. We are scaling resources currently to improve response time.



Our team working behind the scenes on your order.