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Contact Us / Customer Support

Nameyour full name
Issue or commentmore details
0 /
Order #(This helps with pulling up your information)
Current Shipping Addressmore details
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We’re available every day, and try to respond as soon as possible. And yes, we’re just a start-up! We work around the clock! Thanks for your patience.

Frequently Asked Questions:

Do you guys have a wide mouth cap available for 32 oz and 64 oz.
Stay tuned, we are launching it in the very immediate future. Thanks for patience.

I’m having trouble attaching my straw, what do I do?
See this page

I have suction issues with my standard cap? Where should I contact?

Contact us to the left, please include your order #.

My standard mouth has no suction.
Try trimming the straw a little bit as it may be too long preventing any suction. The straw should not bend inside the water bottle, and water should be able to draw into the straw. If that doesn’t work, get in touch!

I need an extra straw, I cut mine too short! Where can I buy them?
Haha, no. We will send you some straws for free, on the house, as long as you include your order #. Use the form to the left.

Why do you ask for order #’s?
It allows us to pull up your address, as well as provide proof of purchase.

I emailed you guys, but you didn’t respond!
We get this on a rare occasion. Technology can be annoying. Be sure to use the above form, or email us at support@thecoldestwater.com, and a ticket will be created. It is important to include your order #, and address for the best possible customer support.

David

For wholesale partners