Try trimming the straw a little bit as it may be too long preventing any suction. The straw should not bend inside the water bottle, and water should be able to draw into the straw. If that doesn’t work, get in touch!

Haha, no. We will send you some straws for free, on the house, as long as you include your order #. Use the form to the left.

It allows us to pull up your address, as well as provide proof of purchase.

We get this on a rare occasion. Technology can be annoying. Be sure to use the above form, or email us at support@thecoldestwater.com, and a ticket will be created. It is important to include your order #, and address for the best possible customer support.

Whistling Sound? How to Fix:

Gently push on the top without pushing it out with a pen, nail. Sometimes your finger can do it. this is the only needs to be done once, and not every time you drink.

straw cutting