Are the 3 sections isolated or connected? Mine is full of gel on 1 side and lacking gel on the opposite end. I am unable to manipulate the gel evenly.

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Are the 3 sections isolated or connected? Mine is full of gel on 1 side and lacking gel on the opposite end. I am unable to manipulate the gel evenly.

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I got it as a gift for someone for Christmas so i don’t know. Contact the coldest water compny. They have great customer service!

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It is 3 separate compartments that are not connected to the others. So you can’t move the gel from 1 to another.

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I don’t have mine on me to check right now, but that sounds like there is an issue with yours. Mine arrived evenly distributed. I would return it as defective and have a new one sent out. That’s a shame the one they sent out to you was like that. Hopefully you get a new one. I love mine and I’m sure you will too once you get a replacement.

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