I am having trouble sucking the water through the straw. It there a trick to make it a little easier?

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I am having trouble sucking the water through the straw. It there a trick to make it a little easier?

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I always run hot water in the straw before I run the cold water.

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Tip 1: make sure you cut straw to a length that will make it rest on the bottom of your bottle.that keeps it from falling out, which could be why water is not coming through. Tip 2: trim bottom of straw (the end that will rest on bottle bottom) at an Angle. This ensures water maximum can get through.

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I was having problems and emailed the company. They immediately sent me a new unit which works perfectly. I have no idea what the problem was because everything looked fine.

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